Subject: Re: Call back: Case id - 1456325
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 6 Sep 2020 23:20:15 -0700 (MST)

Hi Team, 

In the below case we have received an email compliant regarding the staff's rude behavior in our Lifestyle Store, The customer is very angry and asking for the replacement of his item. Could you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 7, 2020 11:16:45 AM 
Subject: Call back: Case id - 1456325 

Hi Team, 

Problem statement: Store staff complaint 

Case id - 1456325 
Customer contact number: +971-50-6662655 / +971-52-6921965 

Assistance: Arrange an apology callback 

The customer has reported to us that the customer has visited to the Lifestyle store (Sharjah City Centre) in order to replace the Trolley bag along with the Lunch box and the Pencil pouch. 

The Trolley has been replaced at the store however the Lunch box and Pencil pouch has not replaced as it looks awkward to use older one with this bag due to change of color. 

The customer has requested the supervisor / manager (Mr. RAM) to replace those two things (Lunch Box & Pencil Pouch) but he refused to do so and misbehaved with them and all that is happened in very rude and tense environment. 

We request you to please arrange a apology call for this customer. 

Thank you for your help. 

Regards, 
Manish