Subject: RE: Not shipped item &Refund issue/ 9798146251
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 06:09:16 +0000

Hi @LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Please cancel item ID 161619270  for order ID 9798146251

INC0845777

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 6, 2020 7:40 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped item &Refund issue/ 9798146251

External email sender, please take precaution.
Hi Jessie,

order number: 9798146251
Item ID : 161619270
the customer placed 2qty for the item mentioned above, one of them has been cancelled and the other one neither has been shipped nor cancelled.

Please assist in getting it cancelled to have the customer refunded the soonest.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 11:54:41 AM
Subject: Refund issue/ 9798146251

Hi team,

with reference to order number: 9798146251
order date: Aug 18, 2020

The customer placed order for 3 items and  paid AED394.00 for the order but only one  item( 162547491 - Juniors - Juniors Printed Backpack with Adjustable Straps - 14 inches AED44.00)  was delivered, and the refund for  another item( 161619270 - - Roco Printed Trolley Bag with Free Pencil Case - 20 inches AED 175)  has been processed as it was cancelled due to out of stock but he is claiming that he had chosen  2 quantity for the item(161619270 - - Roco Printed Trolley Bag with Free Pencil Case - 20 inches AED 175) but the refund has been processed only for one quantity.

kindly check as why only AED175 has been processed for the cancelled item and do the needful.

Regards,
Asjad.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com