Subject: RE: Mada Refund 3 times 6480606627
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 7 Sep 2020 06:02:57 +0000

Hi Shakeeb,

This has been escalated to payfort and might take another 2-3 weeks for them to rectify the issue.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 6, 2020 4:35 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Mada Refund 3 times 6480606627

External email sender, please take precaution.
any update ?

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 7:44:34 PM
Subject: Mada Refund 3 times 6480606627

Hi Malik,

Issue description : Refund
Order Date : 12-Apr-2020
Order : 6480606627
issue description : PFA, the customer is chasing us for his refund since long time for the refund,
we raised Jira and they informed us on August 9th that the order has been shared with payfort team to process the refund.
Assistance required: Please advise if the refund has been initiated or not ?
if not please assist as the customer is coming constantly.

Regards
Shakeeb

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