Subject: RE: refund approval of missing item case ID : 1398923
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 7 Sep 2020 05:41:03 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, September 1, 2020 6:33 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: refund approval of missing item case ID : 1398923

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 August, 2020 12:13:25
Subject: refund approval of missing item case ID : 1398923

Problem Statement : Not shipped order / Refund approval.

Ticket id : 900589
Order Date : 12-Aug-2020
Order ID: 6215498253
Tracking ID:Z1566540

Total Price : SAR 209.00

Issue Description :
With the reference order ID 6215498253 and tracking ID Z1566540 , the customer has placed his order on 12-Aug-2020. Now the customer has received incomplete order.

items detail:
160416008 - - Juniors Musical Baby Walker SAR209.00  BABYSHOP QTY 1

Case history : The customer reached out to us on 17 Aug 2020  and since then the issue was pending.
we have escalated the issue multiple times to the WH but they did not revert back.

Customer's history : the customer is with us since  6/20/19 and this is his 16th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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Subject: RE: refund approval of missing item case ID : 1398923
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 14:33:16 +0000

Ok, process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 2, 2020 11:20 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: refund approval of missing item case ID : 1398923

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 6:33 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval of missing item case ID : 1398923

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 August, 2020 12:13:25
Subject: refund approval of missing item case ID : 1398923

Problem Statement : Not shipped order / Refund approval.

Ticket id : 900589

Order Date : 12-Aug-2020

Order ID: 6215498253

Tracking ID:Z1566540

Total Price : SAR 209.00

Issue Description :

With the reference order ID 6215498253 and tracking ID Z1566540 , the customer has placed his order on 12-Aug-2020. Now the customer has received incomplete order.

items detail:

160416008 - - Juniors Musical Baby Walker SAR209.00  BABYSHOP QTY 1

Case history : The customer reached out to us on 17 Aug 2020  and since then the issue was pending.
we have escalated the issue multiple times to the WH but they did not revert back.

Customer's history : the customer is with us since  6/20/19 and this is his 16th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif