Subject: Refund approval #6490139622 (Max)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 6 Sep 2020 11:13:02 -0700 (MST)

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 977361 
Order Date: May 8, 2020 
Order ID: 6490139622 (Max) 
Tracking ID: CRDSAL0019649520 
Total Price: SAR790.75 

Issue Description : The order was placed on May 8, 2020 and shipped to Saudi Post on May 14, 2020 , However the order has been returned to origin as per Saudi Post website on June 4, 2020 . and the status of the consignment still (shipped) 

Case history : Customer reached out to us on May 10, 2020 and asked when the order will be delivered, we have escalated for lat shipping to warehouse and customer was keep coming and asking regarding the order. However the order has not delivered and returned to origin but the refund still not processed now customer is chasing us for the refund. 

Customer's history : This is first order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Fauzan