Subject: Re: Not shipped item &Refund issue/ 9798146251
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 08:39:48 -0700 (MST)

Hi Jessie, 

order number: 9798146251 
Item ID : 161619270 
the customer placed 2qty for the item mentioned above, one of them has been cancelled and the other one neither has been shipped nor cancelled. 

Please assist in getting it cancelled to have the customer refunded the soonest. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 11:54:41 AM 
Subject: Refund issue/ 9798146251 

Hi team, 

with reference to order number: 9798146251 
order date: Aug 18, 2020 

The customer placed order for 3 items and paid AED394.00 for the order but only one item( 162547491 - Juniors - Juniors Printed Backpack with Adjustable Straps - 14 inches AED44.00) was delivered, and the refund for another item( 161619270 - - Roco Printed Trolley Bag with Free Pencil Case - 20 inches AED 175) has been processed as it was cancelled due to out of stock but he is claiming that he had chosen 2 quantity for the item(161619270 - - Roco Printed Trolley Bag with Free Pencil Case - 20 inches AED 175) but the refund has been processed only for one quantity. 

kindly check as why only AED175 has been processed for the cancelled item and do the needful. 

Regards, 
Asjad.