Subject: Re: Refund approval.
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 06:41:52 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, September 3, 2020 2:02:59 PM 
Subject: Refund approval. 

Dear Team , 

# 1097696 

Problem Statement : Refund approval. 

Order Date :Apr 18, 2020 
Order ID: 6483398953 
Tracking ID : S000969692758 , S000963490941 
Amount to be refunded : SAR 113 

Issue Description : The Customer placed the order on Apr 18, 2020 and as per the hyper is DELIVERED customer she has only received 2 items,The missing item is 
142405564 - - NYX Professional Make Up Soft Matte Lip Cream SAR39.00 
153141620 - - Rimmel Eye Definer SAR62.00 
157076520 - - FLORMAR Nail Enamel - 11 ml SAR12.00 

Case history : The customer reached out to us on 10 Aug 2020 the issue has been escalated to the WH several times but we did not get any reply since then 

Customer's history : as the hypris the customer with us from 4/18/20 and this the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Haitham