Subject: Refund approval #6484911374
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 06:30:07 -0700 (MST)

Hi Team, 

Please assist us on below case, 

Regards, 
Fauzan 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, 4 September, 2020 02:39:05 
Subject: Re: Missing items 

Hi Team 
, 
#899917 

Problem Statement: Refund approval. 
Order Date: 22-Apr-2020 
Order ID: 6484911374 (babyshop) 
Tracking ID: 290089125453 
Total Price: SAR899.00 
Issue Description: The order was placed on 22-Apr-2020 , 2020 and delivered to customer on 5/3/20. But customer claiming that he has not received the item (162079114 - - Joie Serina 2-in-1 Baby Swing (SAR899.00 ) ) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 18 July 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since 4/15/20 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Abduqlader