Subject: Re: Need Approval for refund (6221247978)
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 6 Sep 2020 02:30:53 -0700 (MST)

Ok sure 

Thank you so much 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, September 5, 2020 1:00:07 PM 
Subject: Need Approval for refund (6221247978) 

Dear Team, 

Problem Statement: The order was not received by the customer 

Order Date: Sep 4, 2020 
Order number: 6221247978 
Return Tracking ID: 622124797823999991 
Store code: ShoeMart21137 
Order Status: Completed 
Consignments: PICKUP_COMPLETE 
Total Price: SAR55.00 

Assistance Required: Need Approval for refund 

Issue Description: 
1) As per the Hybris, the order has been marked PICKUP_COMPLETE. 
2) As per the customer, he entered the correct mobile number and received the message in his mobile that the order has been picked, but in fact, he has not received the order, now the customer wants to refund of this order 

Case History: The customer reached out to us on 4, Sep 2020, for the follow up for the refund. 

Customer's History: The customer has placed his 8th order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Regards, 
Hafizullah.