Subject: RE: Voucher Approval - 6213779585
From: Varun Sharma <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 6 Sep 2020 06:58:28 +0000

Please go ahead.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, September 04, 2020 3:42 PM
To: Varun Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Voucher Approval - 6213779585

External email sender, please take precaution.
Hi Varun,

Please ignore previous email and apologies for the same as I did not attach the screenshots of the whole case.

With reference to the order number: 6213779585

Customer placed an order for Splash items in this order and was supposed to get 10% off for using NCB Card in this order for splash items. We raised the same to Jira/Technical team to check this and was advised by Ritu Patel to get approval for the 10% off as it was supposed to apply but didn't apply.

Request you to please approve the same so a refund for the can be issued to the customer.

Customer has no similar or previous cases and has been shopping with us since 2018. Customer has 41 completed orders with us valuing a total of SAR 25771.34

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Varun Sharma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 4 September, 2020 17:08:22
Subject: Voucher Approval - 6213779585

Hi Varun,

With reference to the order number: 6213779585

Customer placed an order for Splash items in this order and was supposed to get 10% off for using NCB Card in this order for splash items. We raised the same to Jira/Technical team to check this and was advised by Ritu Patel to get approval for the 10% off as it was supposed to apply but didn't apply.

Request you to please approve the same so a refund for the can be issued to the customer.

Customer has no similar or previous cases and has been shopping with us since 2018. Customer has 41 completed orders with us valuing a total of SAR 25771.34

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com