Subject: RE: Refund approval 6488640574
From: "Vijay mandal (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 6 Sep 2020 06:14:00 +0000

Hi Jessie,
Order 6488640574 is shipped from Conloc. So it cannot be marked as LIT.
It be cancelled by processing NDR status.

@Sankar T<mailto:[email-masked]> please Cancel this order in Hybris and initiate refund.

Regards,
Vijay Mandal
OMS Support

From: Jessie Caparas <[email-masked]>
Sent: Sunday, September 6, 2020 11:24 AM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval 6488640574
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Can you please check if we can mark this order as LIT?

INC0844785

Order is not with the courier team or WH

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 5, 2020 11:33 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 6488640574

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 3:10:29 PM
Subject: Refund approval

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 1104044
Order Date: 04-May-2020
Order ID: 6488640574
Tracking ID: 45948141772
Total Price: SAR238.01

Issue Description: The order was placed on 04-May-2020 and   shipped with aramex  on May 6, 2020. But as per hybris but whenever we track the order it shows the AWB is invalid.

Case history: Customer reach out to us on 13 May 2020, that  his order is not delivered. we have put it in the manual refund sheet  and escalated the issue to the WH to check if the order was shipped in the first place but we did not get any response, and customer is chasing us for refund.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.
Regards,

Ezzaldeen

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