Subject: RE: Product Stock Issue - 8399408482
From: Hamza Hafeez <[email-masked]>
To: Smk Inventorycontroller <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ratheesh Raj <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Chester Dsouza <[email-masked]>
Date: Sun, 6 Sep 2020 05:51:34 +0000

Hi Amjad,

With reference to the below complaint, please can you balance the inventory for item 161007705 in the e-comm location as there is physically no stock for this item available in the location.

Thanks,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Apoorv Joshi <[email-masked]>
Sent: Friday, September 04, 2020 11:26 AM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Product Stock Issue - 8399408482

External email sender, please take precaution.
Dear Hamza,

With reference to the order number: 8399408482

Customer placed an order for the following item: 161007705 - - Textured Loafers with Slip-On Closure which was then cancelled due to Nil Pick/Out Of Stock. Customer is now complaining that they are fine if the item is out of stock but the same is not reflecting on the website due to which they feel cheated.

Please find the link of the item: https://www.shoemartstores.com/kw/en/Men/Footwear/Shoes/Men%27s-Casual-Shoes/SHOEMART-Textured-Loafers-with-Slip-On-Closure/p/8078-01TAN

Customer's screenshot and screenshot from website is attached. Kindly assist in looping the concerned team to update the stock on website for the same.

Thank you for your help!

Regards,
Apoorv
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