Subject: Re: Missing items 6473318774
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Sep 2020 09:12:11 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, September 4, 2020 2:50:04 AM 
Subject: Re: Missing items) 

Hi Team, 
#695874 
Problem Statement: Refund approval. 
Order Date: Mar 27, 2020 
Order ID: 6473318774 
Tracking ID: 45759096810/ 45759342650 
Total Price: SAR 149 

Issue Description: The order was placed on Mar 27, 2020, and delivered to customer on 3/28/20 . But customer claiming that he has not received the item (162161277 - - Juniors 21-Piece Gift Set ( SAR 149 ) ) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reached out to us on 2 Aug 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history: Customer is with us since 3/27/20 and has 1 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Abdulqader