Subject: KNET ( ON_VALIDATION_CANCELLED ) // 1453297 //8201592975
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sat, 5 Sep 2020 05:49:30 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Sep 5, 2020 
ticket id : 03565009 
Order ID: 8201592975 
Total Price: KWD23.12 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Case history : The customer reached out to us on 5 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 3/24/2020 and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin 

Best Regards 
Ala Aldin