Subject: Refund Not Processed // 1450256 // 6217032247 & 6215190978
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sat, 5 Sep 2020 02:00:08 -0700 (MST)

Dear Team , 

Problem Statement: Refund Not Processed 
Order Date:Aug 19, 2020 
Order ID: 6217032247 & 6215190978 
Tracking ID: 46172600073 & 46072094714 
RMA: 24070623 & 24066161 
Total Price : 115 SAR & 125 SAR 

Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 08/29/ 2020 and 08/15/2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

concept : SPLASH 
Case history : The customer reached out to us on 2 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 9/7/2018 and he is old customer with us this order its 45 . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin