Subject: Re: Refund approval Order ID: 8374696611
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 5 Sep 2020 01:00:44 -0700 (MST)

Hi Apoorv, 

kindly note that the points are not available to remove as jira has responded the same. as seen in attached screenshot. 

Regards, 
Ebrahim Hageb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ebrahim" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 4 September, 2020 12:17:02 
Subject: Re: Refund approval Order ID: 8374696611 

Hi Ebrahim, 

In Kuwait Hybris the My Credits are not usually visible in customer's account. So they are there, raise Jira and ask them to cancel the My Credits from his account. Once that is done, let us know and we will forward these Bank details to Finance. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 4 September, 2020 11:37:26 
Subject: Re: Refund approval Order ID: 8374696611 

Hi Team, 

Kindly note that the points are not available to remove so please initiate manual refund. 

customer's Bank Details: 

Bank and Branch Name: Boubyan bank, Al-Aqeelah Branch Al-Bairaq Mall 
Account name: SEETAH ALAJMI 
Account number: 0394195002 
IBAN Account Number: 
KW63BBYN0000000000000394195002 

Regards, 
Ebrahim Hageb 

From: "Seeta Seeta" <[email-masked]> 
To: "Ebrahim" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 21 August, 2020 19:11:36 
Subject: Re: Refund approval Order ID: 8374696611 

Ebrahim, 

In the below case, first you have to raise Jira for deleting the My Credit and once it's done then ask the customer to provide us with his bank details so we can arrange the manual refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, August 21, 2020 4:00:30 PM 
Subject: Refund approval Order ID: 8374696611 

Hi Team 

Problem Statement : Refund approval. 

Order Date : Mar 28, 2020 
Order ID: 8374696611 
Tracking ID : 100040977834 
Total Price : 44.07 

Issue Description : The Customer placed the order on Mar 28, 2020, The customer says that he does not want the refund as My Credit and wants it as cash to his bank account . 

Case history : The customer reached out to us on 10th of Aug. 

Customer's history : the customer is with us since 3/28/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb