Subject: Re: Refund approval 6488640574
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Sep 2020 00:32:40 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 3:10:29 PM 
Subject: Refund approval 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1104044 
Order Date: 04-May-2020 
Order ID: 6488640574 
Tracking ID: 45948141772 
Total Price: SAR238.01 

Issue Description : The order was placed on 04-May-2020 and shipped with aramex on May 6, 2020 . But as per hybris but whenever we track the order it shows the AWB is invalid. 
Case history : Customer reach out to us on 13 May 2020 , that his order is not delivered. we have put it in the manual refund sheet and escalated the issue to the WH to check if the order was shipped in the first place but we did not get any response, and customer is chasing us for refund. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen