Subject: Re: Refund approval. 8377453875
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Sep 2020 00:23:50 -0700 (MST)

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, September 2, 2020 8:01:49 PM 
Subject: Re: Refund approval. 8377453875 

Hi Team, 

Please advise regarding the following concern. 

Regards 
Shakeeb 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 September, 2020 14:56:34 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval. 
Order Date: 13-Apr-2020 
Order ID: 8377453875 
Tracking ID: FP04160100036 
Total Price: KWD37.47 
Issue Description : The order was placed on 13-Apr-2020 and shipped with lmg . 
on 4/16/20 . But as per hybris the still not delivered from our side till now and there is no record on the courier's website portal. 

the issue has been escalated many times to the Courier and the WH team but they did not revert back to us. 
​ 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help. 
Regards, 
Ezzaldeen