Subject: Refund Approval - 8377774798
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Fri, 4 Sep 2020 05:56:00 -0700 (MST)

Hi Jessie, 

Problem Statement: Refund Approval 
Ticket ID: 1119091 
Order Date: Apr 14, 2020 
Order ID: 8377774798 
AWB: 100041419033 
Total Order Value: KWD 58.15 

Issue Description: This Kuwait order has been placed on Apr 14, 2020 and the tracking shows shipped since April 17, 2020. Customer is complaining regarding the same and is saying they have reported the same multiple times but with no action. This was also placed in manual refund sheet but with no action on the same. 

Customer is insisting we get the refund done asap. 

Case History: Customer contacted us on May 31, 2020 regarding this order and reported the same. This was escalated multiple times and was placed on Manual refund sheet as well but no action on this. Requesting for an approval as the case is pending for very long. 

Customer's History: Customer is shopping with us since April 2020 and has a total of 2 completed orders. Total value of completed orders is KWD 72.20. Customer has no previous/similar cases. 

Assistance Required: Request you to provide an approval of KWD 58.15 and mark the order LIT so that we can close this case. 

Thank you for your help! 

Regards, 
Apoorv