Subject: Re: refund approval case ID 1372171 & 8376513365
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 4 Sep 2020 04:45:23 -0700 (MST)

Hi Team, 

Please advise regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 30 August, 2020 10:39:19 
Subject: refund approval case ID 1372171 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1372171 
Order Date : 08-Apr-2020 
Order ID: 8376513365 
Tracking ID: 100041276071 
return tracking ID ; KWI2020/46813 

Total Price : 71.44 kwd 

Issue Description : 
The order was placed on 08-Apr-2020 and he raised a return request on 6/3/20 and he handed over the items to the courier partner as per the customer , he did not have any return receipt to share. 

items detail: 
Textured Robe with Long Sleeves and Tie Ups KWD8.50 QTY 1 SPLASH 
Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH 
Printed Round Neck T-shirt with Full Length Pyjama and Eye Mask KWD7.50 QTY 1 SPLASH 
Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH 
Printed Round Neck T-shirt and Full Length Pyjama Set KWD5.50 QTY 1 SPLASH 
Sustainable Printed Round Neck T-shirt and Full Length Pyjama Set KWD7.50 QTY 1 SPLASH 
Set of 5 - Plain Boyshorts with Wide Elasticised Waistband KWD2.32 QTY 1 SPLASH 
Set of 5 - Assorted Boyshorts with Elasticised Waistband KWD2.40 QTY 1SPLASH 
Plain Padded Plunge Bra with Hook and Eye Closure KWD3.08 QTY 2 SPLASH 
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.54 QTY 1 SPLASH 
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH 
Plain Padded Plunge Bra with Hook and Eye Closure KWD1.80 QTY 1SPLASH 
Plain Padded T-shirt Bra with Hook and Eye Closure KWD2.50 QTY 1 SPLASH 
Superman Printed T-shirt with Round Neck and Cap Sleeves KWD3.50 QTY 1 SPLASH 
Solid Mid-Rise Trousers with Belt Loops and Pocket Detail KWD8.50 QTY 1 SPLASH 

Case history : The customer reached out to us on 10 Aug 2020 and since then the issue was pending.i escalated to WH and courier team but there were no response. 

Customer's history : the customer is with us since 4/8/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif