Subject: Voucher Approval - 6213779585
From: Apoorv Joshi <[email-masked]>
To: Varun Sharma <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 4 Sep 2020 04:38:22 -0700 (MST)

Hi Varun, 

With reference to the order number: 6213779585 

Customer placed an order for Splash items in this order and was supposed to get 10% off for using NCB Card in this order for splash items. We raised the same to Jira/Technical team to check this and was advised by Ritu Patel to get approval for the 10% off as it was supposed to apply but didn't apply. 

Request you to please approve the same so a refund for the can be issued to the customer. 

Customer has no similar or previous cases and has been shopping with us since 2018. Customer has 41 completed orders with us valuing a total of SAR 25771.34 

Thank you for your help! 

Regards, 
Apoorv