Subject: Refund approval//1394721//6472322104
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Apoorv <[email-masked]>, Shakeeb arsalan <[email-masked]>
Date: Fri, 4 Sep 2020 03:15:03 -0700 (MST)

Dear Team , 

# 1138408 

Problem Statement : Refund approval // return items from long time 

Order Date : Mar 24, 2020 
Order ID: 6472322104 
Tracking ID : S000679324496 & S000688407248 
Total Price : SAR1,058 

Issue Description : The Customer placed the order on Mar 24, 2020 and Shipping Date from our side is 03/25/2020 , 

as the hyber the order reaced customer and he return some items on 3/28/2020 and 03/29/2020 when i check with aramex its showing invalid and customer ask about his refund 

Case history : The customer reached out to us on 16 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the first order with us as hyper 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin/