Subject: KNET Refund Issue // 8395033385
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 4 Sep 2020 02:31:05 -0700 (MST)

Dear Rashid, 

Kindly check and advise on the below case. Please find attached the transation details as well. 

Thank youf or your help! 

Regards, 
Apoorv 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 4 September, 2020 14:52:19 
Subject: KNET Refund Issue // 8395033385 

Hi Team, 

Problem Statement; KNET Refund Issue 
Order ID; [ callto:8299992310 | 8395033385 ] 
KNET Transaction ID; 021340024819 
Assistance Required; Need to investigate 

Issue Description; Th order has been cancelled on validation, but the customer is claiming his amount has been deducted, so kindly investigate the issue 

Regards 
Ataullah