Subject: Re: Order delay // 6212192944 // 1394947
From: Apoorv Joshi <[email-masked]>
To: Anwar Abdullah <[email-masked]>
Cc: Mallmanager Cpothaimdammam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Qazi Mohammed <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, Mohd Adil <[email-masked]>
Date: Fri, 4 Sep 2020 02:22:23 -0700 (MST)

Dear Anwar, 

Kindly advise if there is any upadte on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Anwar Abdullah" <[email-masked]> 
To: "Mallmanager Cpothaimdammam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Qazi Mohammed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Adil" <[email-masked]> 
Sent: Thursday, 3 September, 2020 18:12:24 
Subject: RE: Order delay // 6212192944 // 1394947 

Dear [ mailto:[email-masked] | 
@Mallmanager Cpothaimdammam ] 

21090 

6212192944 

Pls check if this order available physically in your store or not 

And update us ASAP 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, September 3, 2020 2:42 PM 
To: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Anwar Abdullah <[email-masked]>; Qazi Mohammed <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Order delay // 6212192944 // 1394947 
Importance: High 

[ mailto:[email-masked] | @Anwar Abdullah ] [ mailto:[email-masked] | 
@Qazi Mohammed ] 

Can you please help check if the order is physically in the store? 

ShoeMart21090 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 3, 2020 3:21 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order delay // 6212192944 // 1394947 

External email sender, please take precaution. 

Hi Team, 

With the reference to the order number 6212192944, the order was placed on 28th July and till now the order status is In Progress. We have already escalated the case to warehouse team but we didn't received any update from them. 

Kindly look into this concern and assist us to resolve it asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 3, 2020 4:03:19 PM 
Subject: Re: Order delay // 6212192944 // 1394947 

Hi Team, 

Any update on this? 
Case is pending for a long time. 

Thanks, 
Nitesh 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 27 August, 2020 13:24:44 
Subject: Order delay // 6212192944 // 1394947 

Hi Team, 

With reference to order number: 6212192944, Customer placed a collect from store order on 28 July 2020 and till now he/she has not received the order. As per the hybris the order status is in progress. 

Order Date : 28/07/2020 

Tracking ID: 621219294422999991 

We have emailed to Warehouse as well as store, however no response received. Customer now wants to cancel the order as she is upset. 

​ 

Kindly look into this issue and do the needful. 

Regards, 

Nitesh 

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