Subject: Re: Refund approval 6486619512
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 4 Sep 2020 01:54:43 -0700 (MST)

Hi Ala, 

Find the approval 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 3 September, 2020 10:49:18 
Subject: RE: Refund approval 6486619512 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Find the attached approval. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:36 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval 6486619512 

External email sender, please take precaution. 

Hi Team, 

Please advise regarding the following concern. 

Regards 

Shakeeb 

From: "Ali Atef" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 2 September, 2020 09:10:47 
Subject: Refund approval 

Hi Team 

​ 

Problem Statement : Refund approval. 

Ticket id : 1424902 

Order Date : Apr 27, 2020 

Order ID: 6486619512 

Tracking id: S001087176638 

Total Price : SAR262.00 

Issue Description : The Customer placed the order on Apr 27, 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 25 of AUG and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 3 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

​ 

Thank you for your help! 

Best Regards, 

Ayef 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: Re: Refund approval 6486619512
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 05:12:55 +0000

Approved for refund

Give the customer a voucher for sar 50 also.

Thanks
Prakash

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C06bb614b5edb41278bc408d84fc80414%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637347067766334352&sdata=1iqFzO%2FcM6HNqECYR4rAWXQBIlzIfRsbK2DHgFCO01U%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Thursday, September 3, 2020 9:01:21 AM
To: Prakash Iyangar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; ArishLaila <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval 6486619512

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below order?

FYI @Ramesh Gottimukkala<mailto:[email-masked]> and @ArishLaila<mailto:[email-masked]>

No POD provided by SHIPA

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 6:36 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval 6486619512

External email sender, please take precaution.

Hi Team,

Please advise regarding the following concern.

Regards

Shakeeb

  _____

From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 09:10:47
Subject: Refund approval

Hi Team

​

Problem Statement : Refund approval.

Ticket id : 1424902

Order Date : Apr 27, 2020

Order ID: 6486619512

Tracking id: S001087176638

Total Price : SAR262.00

Issue Description : The Customer placed the order on Apr 27, 2020 and  the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer.

Case history : The customer reached out to us on 25 of AUG and since then the issue was raised to shipa but no action has been taken.

Customer's history : The customer is having 3 orders  with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

​

Thank you for your help!

Best Regards,

Ayef