Subject: Re: amount deduction - 6494430621
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 4 Sep 2020 00:32:07 -0700 (MST)

ask the customer for bank statement and 2 transaction ID if the amount has been deducted twice 

From: "Asjad Hussain" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 29 August, 2020 22:25:23 
Subject: Re: amount deduction - 6494430621 

Hi team, 

any update? 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Friday, 21 August, 2020 12:34:27 
Subject: amount deduction - 6494430621 

Hi Team, 

Kindly advise if there is any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, August 7, 2020 1:24:22 PM 
Subject: Re: amount deduction/ [email-masked] 

Hi Malik, 

With reference to order number 6494430621, the customer's order was placed on 27th May and the cost was SAR 466. Now the customer contacted us stating the same amount got dedecuted from his account on 30th July. 

So can you please look into this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 6 August, 2020 17:44:41 
Subject: amount deduction/ [email-masked] 

Hi team, 

The customer placed an order on May 27, 2020 successfully and paid SAR466.00 but the same amount was deducted again on July 30. and the customer has provided us the transaction details. 

kindly check and do the do the needful. 

Regards, 
Asjad.