Subject: Product Stock Issue - 8399408482
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 4 Sep 2020 00:26:20 -0700 (MST)

Dear Hamza, 

With reference to the order number: 8399408482 

Customer placed an order for the following item: 161007705 - - Textured Loafers with Slip-On Closure which was then cancelled due to Nil Pick/Out Of Stock. Customer is now complaining that they are fine if the item is out of stock but the same is not reflecting on the website due to which they feel cheated. 

Please find the link of the item: https://www.shoemartstores.com/kw/en/Men/Footwear/Shoes/Men%27s-Casual-Shoes/SHOEMART-Textured-Loafers-with-Slip-On-Closure/p/8078-01TAN 

Customer's screenshot and screenshot from website is attached. Kindly assist in looping the concerned team to update the stock on website for the same. 

Thank you for your help! 

Regards, 
Apoorv