Subject: Amount Deduction - 1430441
From: Apoorv Joshi <[email-masked]>
To: Hiren Sadhwani <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Fri, 4 Sep 2020 00:16:10 -0700 (MST)

Hi Hiren, 

Kindly assist with the below case and check if the amount has been received at our end. Please find attached for the transaction ID. If so, please initiate a refund for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 1 September, 2020 11:12:52 
Subject: Amount Deduction // [email-masked] // 1430441 

Hi Team, 

With reference to email address: [email-masked], customer said that he tried placing an order on 27 Augusty, amount was deducted however the order was not placed. 

Customer shared a receipt with transaction ID as attached. 

Kindly look into this and do the needful. 

Thanks, 
Nitesh