Subject: Re: Refund Not Processed Order ID: 6470806227
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 3 Sep 2020 22:46:18 -0700 (MST)

Hi Team, 

The customer correct IBAN No: SA3810000013847001005700 as per your request. 

From: "Malik Ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Algaili Ahmed" <[email-masked]> 
Sent: Sunday, 30 August, 2020 10:51:39 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Athar , 

Still no response from customer. You can close the ticket , will re-escalate once receive. 

Regards, 

Malik 

From: Mohammed Athar <[email-masked]> 
Sent: Saturday, August 29, 2020 2:49 PM 
To: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Algaili Ahmed <[email-masked]> 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Malik, 

Any update. 

If there is no update kindly confirm to close the tickets. 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 19, 2020 9:56 AM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulaziz Ahmed, Hasan. Ghilan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Shakeeb, 

Please inform customer to provide correct IBAN 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 19, 2020 10:44 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulaziz Ahmed, Hasan. Ghilan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Malik, 

The below refund could not be processed as TT reject by bank due to the incorrect IBAN. 

Kindly provide the correct IBAN to resubmit the TT again to bank. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohammed Athar 
Sent: Sunday, August 16, 2020 2:18 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulaziz Ahmed, Hasan. Ghilan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Shakeeb, 

TT already submitted in bank, awaiting for the confirmation from the banks side for online transfer. 

Thanks & Regards, 

Athar Mohammed, 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 16, 2020 2:01 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulaziz Ahmed, Hasan. Ghilan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed Order ID: 6470806227 

External email sender, please take precaution. 

Hi Team, 

Please confirm if the transfer has been done or not ? 
the customer is chasing us. 

Regards 
Shakeeb 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020 11:43:46 PM 
Subject: RE: Refund Not Processed Order ID: 6470806227 

Hi Athar, 

Please process refund for below order. Details updated in Hybris. 

Order : 6470806227 

Ticket 05958007 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020 7:20 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abdulaziz Ahmed, Hasan. Ghilan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed Order ID: 6470806227 

External email sender, please take precaution. 

Hi Malik 

Issue status : Refund Cash value 

Order : 6470806227 
RMA : 23402027 

The bank details have been updated on hybris. and the RMA status till now BANK_TRANSFER_IN_PROGRESS 

Please assist. 

Regards 
Shakeeb 

From: "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 8 June, 2020 16:42:01 
Subject: Refund Not Processed Order ID: 6470806227 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :18/03/2020 

Order ID: 6470806227 

Tracking ID: 34111451152321 

RMA: 23402027 

Assistance Required: Need refund for customer. 

Issue Description: As per the Fetcher website the return items has been returned to WH and till now the RMA not processed kindly check and process the RMA asap. 

Regards, 

Abdulaziz Ghilan 

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