Subject: Re: Refund approval // order return // 1145496 //6472600806
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Thu, 3 Sep 2020 22:22:16 -0700 (MST)

Hi Team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Saturday, August 8, 2020 10:36:35 AM 
Subject: Refund approval // order return // 1145496 //6472600806 

Dear Team , 

# 1145496 

Problem Statement : Refund approval // order not delivered/lost in transit 

Order Date : Mar 25, 2020 
Order ID: 6472600806 
Tracking ID :45762153780 
Total Price : 215 

Issue Description : The Customer placed the order on Mar 25, 2020and Shipping Date from our side is 03/27/2020 , 
as the order state is delivered in hyper and when we go to tracking the order on aramex is Shipment status being reviewed , The customer claims that he he want to get refund and i have add it to manual refund sheet on 1 Jul 2020 

Case history : The customer reached out to us on 3 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 12/3/18 and this is his 21 order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin