Subject: Re: Missing items
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 3 Sep 2020 14:09:05 -0700 (MST)

Hi Team, 
#899917 
Problem Statement: Refund approval. 
Order Date: 22-Apr-2020 
Order ID: 6484911374 
Tracking ID: 290089125453/ 45943405793 
Total Price: SAR899.00 
Issue Description: The order was placed on 22-Apr-2020 , 2020 and delivered to customer on 5/3/20. But customer claiming that he has not received the item (162079114 - - Joie Serina 2-in-1 Baby Swing (SAR899.00 ) ) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 18 July 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since 4/15/20 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Abduqlader