Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 11:47:27 +0000

Hi Seeta,

Go ahead with the refund.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 2, 2020 4:09 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 3:54:59 PM
Subject: Refund approval.

Hi Team,

Problem Statement: Refund approval.

Order Date: March 26, 2020

Order ID: 6473207311

Tracking ID: S000701280425  / S000698324571

Total Price: SAR159.00

Issue Description: The order was placed on March 26, 2020, 2020 and delivered to customer on 5 April 2020. But customer claiming that he has not received the item (162205436 - - Martaban Canvas Wall Painting - 60x80x3 cms (SAR 159.00) ) as per hybris the all item has been shipped and delivered from our side.

Case history: Customer reach out to us on 5 April 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund.

Customer's history: Customer is with us since may 2019 and has 2 completed orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,

Ezzaldeen

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