Subject: Return confirmation// 8376523824
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Sep 2020 04:22:59 -0700 (MST)

Hi Team, 

Kindly assist with the below case. When the case was escalated there was an RMA in this order however, it appears that someone has deleted it at this time and the items were returned via postaplus. Can you please assist in checking if postaplus collected and returned the shipment under the following: KWI2020/51390. Also, please assist in checking with warehouse if they have received them. 

We have already escalated it within the following ticket: 779518 but no response. Once we have a confirmation on the received items we will create a new RMA without tracking accordingly. 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 3 September, 2020 15:49:00 
Subject: Return confirmation// 8376523824 

Hi Team, 

Problem Statement: Return confirmation 

Order Date : Apr 8, 2020 
Order ID: ​8376523824 
Return Tracking ID: KWI2020/51390 

Assistance Required:To confirm the item received. 

Issue Description: Customer raised a return request for 11 item and as per customer she/he handed over all 11 items to the courier team under the AWB# KWI2020/51390, please confirm whether the items received or not. 

Regards, 
Algaily