Subject: New Reply Received - Re: ﻿Your order has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Sep 2020 07:28:16 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Your order has been cancelled   Ticket comment <div>
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<div style="direction: ltr">Hi </div>
<div style="direction: ltr">Im waited for 14 days and stilll the money is not come to my bank credit card so can u tell me the status?<span id="ms-outlook-ios-cursor"></span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 21, 2020 6:30:23 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1404900] - Re: Your order has been cancelled
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<div dir="ltr">Hi Mona,<br>
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Thank you for reaching out to us and apologies for the delay in response.<br>
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We would like to inform you that the item <strong dir="ltr">161636531 - - Clara Rectangular Console Table- 130x45x75 cms</strong> in your order ID
<strong dir="ltr">8398282851 </strong>went out of stock, so we had to cancel your order and the refund for full amount is being processed to your My Credit account.<br>
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We can completely understand your concern with this but the system checks for the availability once the order is placed and if the item is not in stock, a refund is automatically processed. Unfortunately we are unable to make any changes to it or charge you
 later when the item becomes available.<br>
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We would request you to please place a new order once the item is back in stock. The time taken for refund is as per the banking norms however we process the refund from our side as soon as possible.<br>
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We sincerely apologise for the inconvenience caused and thank you for your patience. Feel free to get in touch with us for further assistance<br>
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1404900