Subject: Re: Incomplete order - 6211445439
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 3 Sep 2020 00:02:52 -0700 (MST)

Dear team, 

With regards to order ID 6211445439, the customer complained that he has send his representative to collect the order at the store. When he opened the package in the store, there was 3 items instead of 6. He returned the order at the store the same time. Now, the refund has been processed for 3 items only which was there in the shipment. The refund is pending for the balance items. 

The items are: 

1. 161689260 - - Slim Fit Printed T-shirt with Round Neck and Short Sleeves, the cost of the item is SAR 15.00 
2. 161743055 - - Plain T-shirt with Polo Neck and Tipping Detail, the cost of the item is SAR 20.00 
3. 161899045 - - Kappa Textured Lace Up Sneakers, the cost of the item is SAR 179.00 

Kindly assist. 

Regards, 
Nikhil. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "anwar abdullah" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manager Azizmall" <[email-masked]>, "qazi mohammed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 25 August, 2020 11:47:51 
Subject: Re: Incomplete order - 6211445439 

Hi Anwar, 

- The customer is asking for refund 
- The items are with the store as per the customer's claim (after he found out that there are 3 items instead of six in the box then he left the box at the counter in the store) 

Regards 
Shakeeb 

From: "anwar abdullah" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manager Azizmall" <[email-masked]>, "qazi mohammed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 24 August, 2020 14:51:55 
Subject: RE: Incomplete order - 6211445439 

Dear [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Is customer asked for refund ? where is the items? Is it with store or with customer pls explain… 

The status is order collected .. 

T&R 

Anwar Abdullah 

Centrepoint - KSA - Riyadh 

Ext. 3738 

[ mailto:[email-masked] | [email-masked] ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, August 23, 2020 12:20 PM 
To: Manager.Azizmall <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Incomplete order - 6211445439 

External email sender, please take precaution. 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 23, 2020 1:55:52 PM 
Subject: Incomplete order - Ticket ID 1340684 

Dear Team, 

With regards to Order ID 6211445439, the customer is complaining that he sent his driver to pick up the order. The driver checked the order and only 3 items were there out of 6. So he returned the order at the counter and left. 

The order details are mentioned below: 

Customer Name: Dhananjay Singh 
Order Number: 6211445439 

Tracking ID: 621144543922999991 
Store ID: Centrepoint21128 
Customer Mobile No: 0583967329 

The customer is following up for the refund. The same was escalated to the store and store SPOC but no response. 

The customer is with us since Sep '18 and has completed 30 transactions with us. 

Kindly assist. 

Regards, 

Nikhil. 

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