Subject: RE: Refund approval 8377185712
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 06:46:38 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 6:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval 8377185712

External email sender, please take precaution.
Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 09:56:35
Subject: Refund approval

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 843968
Order Date : Apr 11, 2020
Order ID: 8377185712
Tracking id: 100041356453

Total Price : KWD28.45

Issue Description : The Customer placed the order on Apr 11, 2020 and it is pending since then the order was marked as "Shipped" and we are unable to track this order . However till now the order not delivered to customer.

Case history : The customer reached out to us on 30 Apr 2020 and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

Best Regards,
Atef

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Subject: RE: Refund approval 8377185712
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 06:44:36 +0000

Pls get this marked & process refund.

Regards,

Sachin

From: Jessie Caparas <[email-masked]>
Sent: Thursday, September 3, 2020 9:03 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval 8377185712

@Sachin Maheshwari<mailto:[email-masked]>

This order has been pending from April and it wasn’t dispatched.

Also, CS team is not getting a proper response from WH team.

Please advise if we can refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ali Atef <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 8377185712

External email sender, please take precaution.

Hi Team,

Please advise regarding the following concern.

Regards

Shakeeb

  _____

From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 September, 2020 09:56:35
Subject: Refund approval

Hi Team

​

Problem Statement : Refund approval.

Ticket id : 843968

Order Date : Apr 11, 2020

Order ID: 8377185712

Tracking id: 100041356453

Total Price : KWD28.45

Issue Description : The Customer placed the order on Apr 11, 2020 and it is pending since then the order was marked as "Shipped" and we are unable to track this order . However till now the order not delivered to customer.

Case history : The customer reached out to us on 30 Apr 2020 and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer is having only this order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

​

Thank you for your help!

Best Regards,

Atef