Subject: Re: Return Process Request - 9787408879
From: Apoorv Joshi <[email-masked]>
To: Eugene ocoy <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, deepak damodaran <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Sep 2020 23:17:28 -0700 (MST)

Dear Eugene, 

Thank you for your prompt response. 

Customer ordered the below mentioned items in this order but received the attached. This is a wrong item delivery case. 

Please assist in processing the RMA: 43192158 

Thank youf or your help! 

Regards, 
Apoorv 

From: "Eugene ocoy" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "deepak damodaran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 3 September, 2020 11:19:20 
Subject: RE: Return Process Request - 9787408879 

Hi Jessie, 

Under this order # 9787408879 we have received physically this item 161778149. 

	

RMA 

Number 	

Customer Order 	

Return Date 	

Receipt Date 	

Item Id 	

Item Description 	

Concept 	

Expected 

Qty 	

Received 

Qty 

43192158 	

9787408879 	

29-Jun-2020 		

161621029 	

GTL-183038-19A-SILVER-LADIES-BAGS-SZAC-ASST 	

2 	

1 	

0 

43192158 	

9787408879 	

29-Jun-2020 		

161645572 	

SM-C9347-PINK-LADIES-BAGS-SZAC-ASST 	

2 	

1 	

0 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Jessie Caparas <[email-masked]> 
Sent: Thursday, September 03, 2020 8:45 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Eugene Ocoy <[email-masked]> 
Cc: Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Return Process Request - 9787408879 

[ mailto:[email-masked] | @Eugene Ocoy ] 

Please advise if you have received a return under return tracking ID 45912338006 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 4:59 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Process Request - 9787408879 

External email sender, please take precaution. 

Hi Team, 

Kindly assist in closing the below case. Not receiving any response from the concerned team. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Eugene ocoy" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 17 August, 2020 17:19:44 
Subject: Return Process Request - 9787408879 

Hi Team, 

With reference to the order number: 9787408879 

AWB: 45912338006 

As per the tracking we have received the following items on July 4, 2020: 161645572, 161621029. Kindly check and advise if we have received these items. 

If so, please process the following RMA on priority: 43192158. 

Thank you for your help! 

Regards, 

Apoorv 

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