Subject: Refund approval./6208770672
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 22:42:22 -0700 (MST)

Hi Team 
Problem Statement : Refund approval. 

Ticket id : 1326724 

Order Date : Jul 15, 2020 

Order ID: 6208770672 

Tracking ID : S001945332639 

Total Price : SAR527.00 

Issue Description : The Customer placed the order on Jul 15, 2020 , and it is pending since then, on 7/18/20 the order was marked as delivered, However the customer is claiming that he has not received the order and while tracking we find the status as Package Returned. 
Case history : The customer reached out to us on 24 Jul 2020 since then the issue was escalated to the courier team many a times but they keep saying that The shipment is set to be returned to your side due to aging and no action is being taken. 

Customer's history : the customer is with us since 7/15/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad