Subject: RE: Missing items // 8377178833 // 839727
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Nitesh Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 05:06:48 +0000

@Seeta Seeta<mailto:[email-masked]>

What is the total amount of the missing items?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 2, 2020 5:39 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items // 8377178833 // 839727

External email sender, please take precaution.
Hi Team,

With reference to order number 8377178833, the customer placed the order for 13 items and out of that 3 items were cancelled due to out of stock. As per Hybris we have delivered 10 remaining items under tracking number 100041431541. However the customer is claiming that she has only received 1 item which is 162384872 - - Philips Avent Natural 2-Piece Feeding Bottle - 260 ml 1 qty.

We request you to look into this matter and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:12:31 PM
Subject: Missing items // 8377178833 // 839727

Hi team,

With reference to order number: 8377178833.

Customer placed order for 10 Items, however complaining that received only 1 item ( Philips Avent Natural 2-Piece Feeding Bottle - 260 ml)

Case is pending for a long time and customer needs to be refunded.

Kindly look into this and do the needful.

​Thanks,
Nitesh

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