Subject: Re: Refund approval 6486619512
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 07:35:42 -0700 (MST)

Hi Team, 

Please advise regarding the following concern. 

Regards 
Shakeeb 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 2 September, 2020 09:10:47 
Subject: Refund approval 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 1424902 
Order Date : Apr 27, 2020 
Order ID: 6486619512 
Tracking id: S001087176638 

Total Price : SAR262.00 

Issue Description : The Customer placed the order on Apr 27, 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 25 of AUG and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 3 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Ayef