Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 06:24:15 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:41:49 PM 
Subject: Re: Refund approval. 

any update 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 31 August, 2020 15:05:49 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 927261 
Order Date: May 1, 2020 
Order ID: 6487631246 
Tracking ID: 45946390070 
Total Price: SAR 132 
Issue Description : The order was placed on 30-Apr-2020 , 2020 and delivered to customer on 01/05/20 . as per hybris the all item has been shipped and delivered from our side. But customer claiming that he has not received the items 
159881111 - - Juniors Solid Boxers with Elasticised Waistband - Set of 5 
147550269 - - Juniors Eyelet Detail Bloomers 
161962126 - - Toy Story Print Bubble Tube - Pack of 2 
158765364 - - Elite d'Art Oil Burner 
159881122 - - Juniors Bow Detail Vest with Spaghetti Straps ​ 

Case history : Customer reach out to us on 5 May 2020 , that there are 5 items missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since 01/10/19 and has 7 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards, 
Ezzaldeen