Subject: RE: Refund approval "6482494412"
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 12:47:41 +0000

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Is this order physically in the warehouse?

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 2, 2020 4:21 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund approval "6482494412"

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 5:33:54 PM
Subject: Refund approval "6482494412"

Hi Team

Problem Statement: Refund approval

Ticket ID: 1014017

Order Date: Apr 16, 2020
Order ID: 6482494412
Tracking ID: S001049903753

Total Price: SAR 230.

Issue Description: The Customer placed the order on Apr 16, 2020, and it is pending since then. On July-03-2020 the shipment was last updated as per the tracking ID: "Cancelled". However, till now the order has not been cancelled on hybris and tracking has also not been updated.

Case History: The customer reached out to us on May 13, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed his 1st order.

Assistance Required: We request you to please assist in either delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com