Subject: Re: Refund approval: Case id - 1248501 Order ID: 8388799569
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 05:40:16 -0700 (MST)

Hi Team, 

Can you please advise us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 2, 2020 5:57:34 PM 
Subject: Refund approval: Case id - 1248501 Order ID: 8388799569 

Hi Team 

Problem Statement: Items collected as per the customer however collection status is not clear / Refund approval. 

Case id - 1248501 
Order Date: 6/21/2020 
Order ID: 8388799569 

RMA - 43260126 
Item: 162032164 Juniors Lake Rocking Walker 
Item cost: KWD 22.00 

Total Price: KWD 22.00 

Issue Description: The Customer placed the order on 6/21/202 and it is pending since then, On 7/22/202 the customer had raised the return request, However till now the refund has not been initiated. 

Case history: The customer reached out to us on 7/23/2020 and since then the issue was escalated to the colon team but no action has been taken. 

Assistance required: Assistance Required: Please find the below-attached return slip and do assist us to get the refund processed. 
Best Regards, 
Manish