Subject: RE: Refund//6490853754
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 12:36:16 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This got refunded

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, September 2, 2020 4:17 PM
To: Malik Ismail <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Jessie Caparas <[email-masked]>; Ksaconloc Returns <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund//6490853754
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Mohammed Awad MohammedGaily" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 31 August, 2020 13:39:27
Subject: RE: Refund//6490853754

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> please confirm is this order is in the warehouse?

@Ramesh Gottimukkala<mailto:[email-masked]> kindly provide your approval to update the status of this order as RTO delivered for us to inform Fareye to do the same.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 7:12 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund//6490853754
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1243764
Order Date:  May 11, 2020
Order ID: 6490853754 (Max)
Tracking ID:  CRDSAL0020047120
Total Price: SAR1,120.00

Issue Description: The order was placed on May 11, 2020, and shipped to Saudi Post but the order has been returned to origin as per Saudi Post website.

Case history: Customer reach out to us on 22 June 2020. that he still not received the order and want to cancel the order. we have added the order to manual refund sheet and escalated to Conloc to check and process the refund but we have received no response.

Customer's history:  This is first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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