Subject: Refund approval.
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Sep 2020 05:30:56 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 822151 
Order Date: 11-Apr-2020 
Order ID: 6480120559 
Tracking ID: 45764924995 
Total Price: SAR149.00 
Issue Description : The order was placed on 11-Apr-2020 and delivered to customer on 13/04/20 . But customer return two items and claimed that the courier has collected the item from him . As per hybris the RMA is cancelled 
Customer's history : Customer is with us since March 2020 and has 9 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen