Subject: RE: Refund approval///8374922452
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 12:10:50 +0000

Hi Seeta,

There was an email sent before about sending such cases to Postaplus team.

Please check that email and do the needful.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, September 2, 2020 4:08 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval///8374922452
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order number 8374922452, the order is marked NDR and the customer placed the order for cash on delivery option. However, the customer is claiming that before delivering the order he received the message from the courier team to pay for his order and he paid the order amount which is KWD 49.30.

We have escalated this to postaplus team also but we didn't get any resolution on the case. Requesting you to look into this matter and help us to resolve it.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 4:12:50 PM
Subject: Refund approval.

Hi Team,

With reference to order no 8374922452 and tracking ID 100041010675 , the customer has received a link to pay online and he did paid online .However, the order was not delivered so kindly initiate the refund for the amount paid by customer

Warm Regard,
Ezzaldeen

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com