Subject: RE: Refund approval "8379888241"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Sep 2020 12:09:41 +0000

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Has this been dispatched to OLM team?

No record is found as per Fareye tracking.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, September 2, 2020 4:01 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval "8379888241"

External email sender, please take precaution.
Hi Team,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 20:27:43
Subject: Refund approval. "8379888241"

Hi Team

Problem Statement: Refund approval.

Ticket ID: 945791

Order Date: Apr 26, 2020
Order ID: 8379888241
Tracking ID: FP04280002037
Shipping Date: Apr 28, 2020

Total Price: KWD 78.02

Issue Description: The Customer placed the order on Apr 26, 2020, and it is pending since then. On Jun-09-2020 the shipment and there is no results found on the Couriers website,

Case History: The customer reached out to us on May 07, 2020, and since then the issue has been escalated to the delivery team but no response has been received as of yet.

Customer's History: The customer has placed the order under guest mode.

Assistance Required: We request you to provide us refund approval in order to get this case closed the soonest.

Best Regards,
Abhishek Sisodia

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