Subject: Re: Refund approval
From: Shakeeb Arsalan <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 04:38:16 -0700 (MST)

the items are not associated with the order 
and there is refund for 122 SAR 

Please check once again 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 2 September, 2020 15:35:14 
Subject: Refund approval 

Hi Team, 
Problem Statement: Refund approval 

Order Date: 10-May-2020 
Order ID: 6487836435 
Tracking ID: S001258222427 
Total Price: SAR209.00 
Issue Description : The order was placed on 10-May-2020 and delivered to customer on May 12, 2020 . But customer claiming that he has not received the item ( 162182027 - - Textured Round Toe Ballerina Shoes with Bow Detail(SAR 90.00( 

Item ID –162074865 - - KangaROOS Textured Slip-On Walking Shoes(SAR 119.00) (SAR122.00) ) as per hybris the all item has been shipped and delivered from our side. 
Case history : Customer reach out to us on 10 jun 2020 , that there is two items are missed from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history : Customer is with us since 18 April 2020 and has 4 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen