Subject: Re: Refund Approval / Returned items 6471407215
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Haithm Saeed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 03:30:26 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 30 August, 2020 12:49:43 
Subject: Refund / Returned items 6471407215 

Hi Team, 

Issue statement : Refund / Returned items 
Order Date : 21-Mar-2020 
Order NO : 6471407215 
Return Tracking NO : 34187044514822 
RMA : 24114244 
Amount to be refunded : SAR 319.5 
Concept : Max 
Returned items IDs : 162214400 - 162431662 - 162214491 - 162426479 - 162059867 - 161881381 - 162341837 - 161098371 - 162094700 - 162094688 - 162094694 - 162094730 - 162090277 

issue description : As per the courier partner the items mentioned above has been submitted to the Conloc on 23rd of may, We have escalated the issue to the conloc team several times but they did not get back to us. 
Assistance required : Please advise if we can raise Jira and refund the customer 

Customer's history : 

Regards 
Shakeeb