Subject: Refund approval.
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 2 Sep 2020 03:24:59 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Order Date: March 26, 2020 
Order ID: 6473207311 
Tracking ID: S000701280425 / S000698324571 
Total Price: SAR159.00 
Issue Description: The order was placed on March 26, 2020, 2020 and delivered to customer on 5 April 2020. But customer claiming that he has not received the item (162205436 - - Martaban Canvas Wall Painting - 60x80x3 cms (SAR 159.00) ) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 5 April 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since may 2019 and has 2 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ezzaldeen